TWIST NECKLACE
18K yellow gold necklace set with a 0.10ct FG/VS round brilliant cut diamond.
Also available in 0.20ct, 030ct, 0,50ct and 1ct. For any other carat weight, bespoke creations are possible, so please contact us.
Delivery between 4 - 6 weeks
CARE
At Nazeli, we believe your pieces are meant to be lived in. Crafted from the finest 18k gold and exceptional diamonds, your jewellery is designed to breathe, move, and evolve with you.
To maintain its enduring brilliance, we recommend a few simple rituals:
Revive the Sparkle: We have included a special polishing cloth with your piece. Use it gently to wipe away daily impurities and restore the radiant fire of your diamonds and gold.
Live Freely, but Protect: While created for everyday adventures, we advise removing your jewellery during intense physical activities, swimming, or when using harsh cosmetics.
Safe Keeping: When your jewellery is resting, store it in its original pouch to protect it from scratches.
Wear it, live in it, and let it shine.
SHIPPING POLICY
At NAZELI, we know how excited you are to receive your new pieces. We are committed to processing and shipping your orders as safely and efficiently as possible.
Order Processing Time
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Standard Orders: All in-stock items are processed and dispatched within 1 to 3 business days after receiving your order confirmation email.
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Made-to-Order & Custom Pieces: Please allow an additional 4 to 6 weeks for production before these unique items are shipped.
You will receive a notification email with tracking information the moment your package leaves our studio.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following general guidelines for delivery times once the package has been dispatched:
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Domestic Shipping (Belgium): Delivery typically takes [1-3] business days. Standard shipping is [Price or "Free"] on all domestic orders over [Insert Amount].
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European Union Shipping: Delivery typically takes [3-7] business days. Standard shipping is [Price].
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International Shipping: Delivery typically takes [7-14] business days, depending on the destination. Standard shipping is [Price].
Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will be active within 24 hours. You can use this link to monitor the journey of your jewellery right to your doorstep.
Customs, Duties, and Taxes
NAZELI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tarifs, taxes, etc.). If you are ordering internationally, please be aware of your local customs regulations.
Signature Requirements
To ensure your beautiful new pieces arrive safely, all orders over [Insert Amount, e.g., €500] require a signature upon delivery. Please ensure someone is available at the shipping address to receive the package.
Lost, Stolen, or Damaged Packages
While we take great care in packaging our jewellery securely, NAZELI is not liable for products damaged or lost during shipping.
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If you received your order damaged, please save all packaging materials and damaged goods, and contact the shipment carrier to file a claim.
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If your package is marked as delivered but you cannot locate it, please contact the courier directly.
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Always feel free to email us at info@maisonnazeli.com; we will do our best to assist you in navigating the claims process.
Have a question about your shipment? Please contact us at info@maisonnazeli.com and include your order number in the subject line. We will get back to you as soon as possible!
RETURN & EXCHANGES POLICY
At NAZELI, we want you to be absolutely in love with your new pieces. If for any reason your purchase isn't a perfect match, we are here to make the return or exchange process as seamless as possible.
30 days Return Window
We gladly accept returns and exchanges within 30 days (1 month) from the date of delivery.
Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- Pristine Condition: The jewellery must be unworn, unaltered, and free from any signs of wear, scratches, or damage.
- Original Packaging: Items must be returned in their original NAZELI box and pouch, along with any accompanying documentation, certificates, and tags securely attached.
- Made-to-Order & Custom Pieces: Pieces made specifically to your request or personalised for you cannot be returned or exchanged.
How to Initiate a Return
To start a return, simply follow these steps:
- Contact Us: Send an email to info@maisonnazeli.com with your order number, the name of the item you wish to return, and a brief reason for the return.
- Receive Authorisation: Once approved, a member of our support team will reply within 24-48 hours with a Return Authorisation Number (RAN) and the exact shipping address.
- Pack Securely: Safely pack the jewellery in its original packaging. We highly recommend using a trackable shipping service and purchasing shipping insurance, as NAZELI cannot be held responsible for returns lost or damaged in transit.
- Ship it Back: Drop the package off at your local courier. Please note that return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, we will notify you via email.
- If approved, your refund will be processed immediately, including the standard shipping costs you paid for the original delivery.
- A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or credit card issuer.
Exchanges
If you would like to exchange your piece for a different size or style, please specify this when you email us to initiate your return. Exchanges are subject to inventory availability.
Damaged or Defective Items
Quality is at the heart of NAZELI. If you receive an item that is defective or damaged upon arrival, please contact us immediately at info@maisonnazeli.com with a clear photo of the defect and your order number so we can make it right.
Need further assistance? Don't hesitate to reach out to us at info@maisonnazeli.com. We are always happy to help!
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